Tom Connors

Background

Tom Connors is the executive director of guest services at The Diamond Casino & Resort, and Chris Parnell voices him. He went to "hospitality school" and works one of the two Guest Services stations in the main lobby. His uniform jacket has the casino logo stitched in black instead of white. He drives a yellow Pigalle.

Role in GTA Online

Tom arrives with The Diamond Casino & Resort update. Once the player buys a membership, he calls to invite them for a tour, and when they visit he shows them around. Just before the tour, he tells Agatha Baker that the Duggans have not been seen in the casino yet. He appears throughout the casino story missions, from Casino - Loose Cheng to Casino - Cashing Out. Tao Cheng calls him "Tommy Boy".

For VIP members, Tom provides valet service, limos, champagne, penthouse parties and Pegasus helicopters. He also texts congratulations to anyone who wins the podium vehicle.

In Setup: Casino Scoping from The Diamond Casino Heist, rapper Yung Ancestor keeps interrupting and insulting him until Tom gives up and phones Agatha. During The Cayo Perico Heist era, he passes on DJ requests for Moodymann and Palms Trax.

Personality

Tom is friendly and eager to please. He has a habit of opening champagne at bad moments, such as tense meetings right before or after violence breaks out.

Trivia

• His signature line is "Champagne, anyone?"
• Later in the casino story he works with the casino's new owner, Thornton Duggan.