Phoenicia Rackman

Background

Phoenicia Rackman is a senior American agent and supervisor in the International Affairs Agency, and Agent 14 answers to her. Very little is known about her past beyond the fact that she once worked with billionaire Avon Hertz during his time collaborating with the IAA. She is voiced by Inga Ballard and was added with The Doomsday Heist update in December 2017.

Role in GTA Online

• The Data Breaches: Arriving with Agent 14 after mercenaries attack an IAA facility, she holds the player at gunpoint until 14 vouches for them. She suspects the Russians, and Avon points to Bogdan.
• The Bogdan Problem: At a meeting in the player's facility she reveals that an agent investigating data breaches has been kidnapped, and she reluctantly clears Lester's crew to steal whatever they need. After Avon's betrayal she gives Lester authority to do whatever it takes to stop him.
• The Doomsday Scenario act: She explains that Merryweather has abducted Agent 14, guides the player through Setup: Rescue Agent 14 with repeated orders not to let him die, oversees the Chernobog escort in Setup: Escort ULP, and watches the Volatol strike in Setup: Air Defenses. During the finale she follows the assault on the Mount Chiliad launch facility and later meets the crew at the Galileo Observatory, where she confirms none of it will go on record, promises payment and threatens to fire Agent 14.

Personality

Rackman is blunt, short-tempered and usually busy giving orders over her phone. Lester notes she is clearly the one in charge of her partnership with Agent 14.

Trivia

• She calls Agent ULP by his real first name, Bernard, when leaving him at the safehouse.